Refund Policy

Thank you for choosing our products! We want you to be completely satisfied with your purchase, so we’ve outlined our return policy to ensure a clear, straightforward process:
1. Return Eligibility
Returns are accepted within 30 calendar days of delivery (delivery date confirmed by tracking information).
Items must be in their original, unused condition, with all original packaging, tags, labels, and accessories intact (no signs of wear, damage, or modification).
Certain items are non-returnable due to safety, hygiene, or custom reasons, including personalized products, perishables, intimate apparel, and opened skincare/cosmetics. A full list of non-returnable items is available on individual product pages.
2. How to Return
Submit a Return Request: Before shipping items back, contact our customer service team via [email/online form] with your order number, the item(s) to return, and a brief reason. We’ll review your request within 2 business days and issue a Return Authorization (RA) number if approved.
Prepare Your Shipment: Pack eligible items securely (original packaging is recommended) and clearly mark the RA number on the outer package. Note: Unauthorized returns (without an RA number) may be rejected or delayed.
Ship the Item(s) Back: You’re responsible for arranging and covering return shipping costs, unless the return is due to our error (e.g., wrong item sent, defective product). Keep the return tracking number for reference—we aren’t liable for lost or damaged return shipments.
3. Refund & Exchange Information
Refunds: Once we receive and inspect the returned item(s) (usually within 3–5 business days of delivery to our warehouse) and confirm eligibility, we’ll process your refund. Refunds are issued to your original payment method, with processing times varying by provider (typically 5–10 business days).
Exchanges: To exchange an item (e.g., for a different size/color), specify your desired replacement in your return request. Exchanges depend on stock availability; if the requested item is out of stock, a refund will be processed automatically.
Deductions: For returns due to customer preference (e.g., change of mind), a small restocking fee (up to 10% of the item’s purchase price) may be deducted from your refund. No restocking fees apply to returns caused by our errors or defective products.
If you need to adjust the tone (e.g., make it more formal or customer-centric) or add brand-specific details (like direct links to support channels), let me know—I can refine a customized return policy document that fits your needs.